Refund policy

Returns
Due to the custom, handmade nature of our nail sets, we do not accept returns or exchanges. Each set is individually made to order and customized specifically for each customer.

Please make sure to carefully review your sizing, design selections, and shipping information before placing your order.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item arrives defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and do our best to make it right.

You can contact us at contact@zjilea.com

Exceptions / Non-Returnable Items
Because our products are handmade, custom-made, and considered personal care items, all sales are final. We cannot accept returns, refunds, or exchanges for:
* Custom or personalised nail sets
* Used or opened products
* Sale items
* Gift cards

If you have any questions before purchasing, please feel free to contact us.

Refunds
Refunds are only issued if:
* The wrong item was sent
* Your order arrives damaged
* Your order is lost in transit (if applicable)

If your refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card provider to process the refund.

For any questions regarding your order, contact us at contact@zjilea.com